Shipping Policy


We place great importance on getting our products to our customers as soon as possible.


The delivery flow is as follows; Order confirmation → Product preparation → Shipping → Completion of receipt    *Please note that orders can only be cancelled within 24 hours of the order being placed.


Postage: If your order is more than 10,000 yen, shipping is free-of-charge (Japan only). 


Shipping preparation time: 1-4 days (usually takes 3 business days to process your order, excluding holidays and weekends).

 

Delivery time: 2-5 days (it generally takes one week from shipment to arrive within Japan. International shipping may take longer).

 

Please note: Logistics delays, holidays/weekends and other factors may affect shipment time. Thank you for your understanding.

*The delivery time is calculated based on the estimated shipping date. It is not from the date of order confirmation. Invalid addresses, customs clearance processes, or other causes may cause delays in delivery.

 

**Please contact us within one month after shipment if the product has not arrived. If requests for refunds or exchanges are issues after this 1-month period, they may be considered invalid.

 

For customer care enquiries, please email: 
shop[at]mymizu.co